The iRobot Service Department

When I finally opened the box to my Roomba, I was really excited to get started. I wanted to set up the invisible walls and get my living room vacuumed because it NEEDED to be vacuumed. As I'm checking the Roomba's moving parts and making sure that I know how to clean the brushes, one of the pieces snaps. Broken. Arg.

I registered my Roomba on their website and then placed a request with iRobot for a new part since OBVIOUSLY it was defective and NOT MY FAULT. I was prepared to go back and forth with many e-mails and phone calls on this subject. The first response I got from iRobot was very polite, apologized for the defective piece, and informed me that a replacement was already in the mail. This was all on a SUNDAY! Beautiful.

The only catch? They sent it via UPS. I had never had anything shipped to the apartment via UPS, so I was wary. The following Tuesday, I had a knock on my door. It was the UPS guy. He had the new part for my Roomba. He left in such a hurry, I don't know how he got in the building!! Maybe he has a key? (which would be weird) Maybe a neighbor let him in? (which would be doubtful) I still have no idea.